Terms of Service
These Terms of Service, together with any amendments, order forms, and any additional agreements you enter into with Teamdoor in connection with the Service (collectively, “Terms”), govern your access to and use of Teamdoor (“Teamdoor”, “we” or “our”) websites, services, and applications (collectively, the “Service”). These Terms apply to all visitors, users and others who access or use the Service. Please read them carefully before using the Service.
By accessing or using the Service you agree to be bound by these Terms. If you are using the Service on behalf of an organization or entity (“Organization”), then you are agreeing to these Terms on behalf of that Organization, and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, “you” and “your” refers to you and that Organization.
2. Conclusion of the contract between the customer and Teamdoor (Paid Period and Trial period)
The use of the software provided by Teamdoor requires the creation of a customer account (hereinafter: account). To create the account, enter the required data and set a password. By confirming the creation of the account, the customer initially makes a binding offer to conclude a contract for the free use of the software for test purposes. Team door may accept this offer by establishing and granting access to the account or by sending a message to the specified email address with the access data for the account set up.
By concluding a contract for free use, Teamdoor grants the customer the right to use the software for access to the software or the access data by Teamdoor for 30 days exclusively for test purposes (test period). Each customer has only one trial period. However, upon request to Teamdoor, the trial period may be extended. Whether the trial period is extended is at the sole discretion of Teamdoor. After expiration of the trial period, the account of the customer will be blocked. An automatic conversion into a contract for the paid use of the software does not take place.
After expiry of the test period, the customer has the possibility to conclude a fee-based contract for the use of the software with Teamdoor. The customer can choose between three software versions (“Starter”, “Pro”, “Pro Plus”) with different levels of functionality ("Features") for a defined, maximum number of employees.
There are 2 ways to conclude a contract with Teamdoor:
For both monthly billing and annual billing:
the contract can concluded in the account itself. To do this, the customer must select the appropriate version and confirm his selection. Subsequently, in addition to the company name and billing address and credit card information to deposit. By confirming and sending this information, the customer concludes a contract for the use of the software with Teamdoor.
For annual billing:
For the conclusion of a contract for the fee-based use of the software with annual billing, the sales team of Teamdoor on request creates a corresponding offer in writing or text form, by the customer by confirmation in writing, in writing or orally, but at the latest by payment of the invoice , Is accepted.
3. Services, change of versions
Teamdoor shall provide the Customer with access to the Software-as-a-Service (hereinafter SaaS) offered on Teamdoor and as selected by the Customer over the Internet for the duration of a Contract. The functionality of the booked software version results from the description on the website of Teamdoor under the heading "Prices" and "Features". Other services (ex. the publication of job advertisements, the (remote) support in the initial creation of an account) are not the subject of a contract for the (paid) use of the software. Such additional services may be provided by Teamdoor on the basis of a separate offer.
The customer may, in principle, change at any time with effect from the date of change of customer access by Teamdoor between the offered versions of the software and the maximum number of employees that can be managed by one version.
Customers with a contract for the fee-based use of the software with monthly billing can make this change to the version directly in the account. Customers with a paid contract to use the software with annual billing have to contact Teamdoor Customer Support ( firstname.lastname@example.org ). If the customer changes to a feature-rich version or to a version with a larger number of employees to manage during a billing cycle, Customer may use the additional features of the software, or a larger number, from the time the account is migrated by Teamdoor customer support. If the customer switches to a version with a lower feature set or fewer employees to manage, the customer will only be able to use the reduced features of the software or fewer employees from the moment customer’s access is switched.
4. Availability and reaction time in case of malfunctions
Teamdoor developer team try our best to make our SaaS service accessible 99% of the time throughout the year. This does not apply to periods in which the server can not be reached due to other technical problems that are beyond the control of Teamdoor. Also excluded the case of scheduled maintenance (ex. software updates) that are either outside normal business hours Monday through Friday between 9:00 and 18:00, or as announced in advance. Team door is entitled to interrupt the availability of the software for maintenance purposes and due to other technical requirements.
System error must be reported by the customer immediately after becoming known. Teamdoor will endeavor to notify you of system availability issues that cause the software to fail completely and respond within the support hours. For minor errors that do not lead to software failure and occur during operation, Teamdoor will endeavor to respond no later than one working day after receipt of the error message. In the case of error reports received outside of the support hours, investigation will start on the following working day.
5. Responsibilities of the customer
The customer is obliged to check the functionality and general condition of the software during the trial period and to report any defects or other deviations from the requirements on the quality before concluding a contract for the use of the software with Teamdoor. The Customer may not invoke Teamdoor against any defects or other deviations from the requirements of the quality which were already known or existent during the trial period, but were not notified to Teamdoor prior to the conclusion of a contract for the use of the Software.
The customer is obliged to provide a qualified contact person and deputy who is authorized to take all necessary decisions or to bring about them immediately, which are necessary for the performance of the contractually agreed service. The customer is obliged to notify changes to the contact person (together with deputy) immediately.
The customer is solely responsible for the content and data processed with the software. The customer hereby undertakes to use the software of Teamdoor only in accordance with the contract and in accordance with the applicable legal provisions. The Customer shall inform Teamdoor immediately, if possible in writing, about: (i) the misuse or suspicion of misuse of the contractually agreed service; (ii) a risk or suspicion of a threat to privacy or data security arising in connection with the provision of the contractually agreed service; (iii) a risk or suspicion of danger to Teamdoor’s performance, such as loss of access data or hacker attack.
The customer is obliged to ensure the technical requirements to run the software themselves. The connection to the Internet in sufficient bandwidth and latency is the responsibility of the customer.
The customer is responsible for implementing IT security measures within his own organization and for his employees according to the state of the art. These include, but are not limited to, the installation and regular updating of common antivirus software on the laptops, computers or other mobile devices of the customer's employees, ensuring the issuance and regular updating of secure passwords in accordance other equivalent, recognized security standards for the Teamdoor account, as well as for the laptops, computers or other mobile devices of the employees or use of appropriate mechanisms such as 2-factor authentication, automatic inactivity lock, firewall, etc.
The customer is further obliged to ensure the secrecy of the identification and authentication data assigned to his users, that is, for example, the organizational and possibly technical prohibition of passing on passwords as well as the prohibition of the use of so-called "shared accounts" , The ban on the use of "shared accounts" probably extends to the Teamdoor account as well as to the devices used, such as laptops, computers or other mobile devices.
In addition, the customer must ensure the security of the Internet connection used, in particular the use of proprietary instead of public Virtual Private Networks (VPN) and ensuring the use of VPN connections in public networks.
The customer is responsible for the professional setup and administration of the account. This applies regardless of whether Teamdoor supports the customer in setting up the account, in whatever form. These include in particular: (i) the professional setup of the account, in particular migration of data, configuration of processes and products; (ii) the technical connection of interfaces on the part of the customer according to the specification for incoming and outgoing data; (iii) the administration of the account, in particular the creation of users and roles and assigning access to the account.
The customer is obligated to inform Teamdoor about service disruptions (defects of the services, lack of availability) without delay in text form and to provide comprehensible information on occurring service disruptions. The Customer will assist Teamdoor in the event of any disruption to an adequate extent in identifying and correcting faults. Teamdoor is entitled to show the customer temporary error avoidance options and to eliminate the actual cause later by adapting to the Teamdoor software, if this is reasonable for the customer.
6. Granting of rights
Teamdoor grants the Customer a non-exclusive, simple, non-transferable and limited to the duration of the contract for the use of the software booked. The customer undertakes to use the software exclusively in accordance with the contract and not to make it available to third parties for use.
7. Prices, payment methods and terms of payment
The prices stated at the time of the order , as shown on the website of Teamdoor, apply. The prices there are monthly net prices in USD and are exclusive of the legal value added tax in the respectively valid legal amount, if applicable. The amount of the monthly fee for using the software depends on the price range for the selected version of the software, which in turn depends on the desired feature size (Starter, Pro, Pro Plus) and the selected package size, ex. the maximum number of accounts purchased by the customer.
The customer has the choice between monthly and annual billing. For monthly billing, the billing period begins on the day of the conclusion of a contract for the fee-based use of the software via the account and ends after one month.
Payments for contracts for the use of software with monthly billing are made by credit card monthly in advance. The credit card will be charged on the due date.
When paying by credit card, Teamdoor reserves the right to check the validity of the card, check the conditions of debit and address details. Teamdoor is entitled to refuse the credit card as a means of payment if there is good cause.
In the case of monthly invoicing, the customer will receive an invoice from Teamdoor in electronic form for retrieval in his profile and sent by e-mail.
For annual billing, the billing period begins with the date of activation of the account and ends after one year. The invoice amount is 12 times the monthly fee for the ordered software minus the discount noted on the website of Teamdoor with annual advance payment. Teamdoor will initially release the customer access for a period of one year according to the service period agreed with the customer and specified on the invoice.
Payments for contracts for the paid use of software with annual billing are made by bank transfer or credit card annually in advance. For annual billing, the customer will receive an invoice for 12 months in electronic form by e-mail. The payment term of the transfer is two weeks from the invoice date.
In the event of monthly billing, if the price range of the version increases or decreases due to a change in the number of employees or the level of features (Starter, Pro, Pro Plus) Teamdoor shall adjust the difference between the advance payment already received and the modified price by End of the billing month with the following invoice for the next billing month.
In the event of default by the customer, provided that no payment has been made after expiry of a period of one calendar week after the due date, Teamdoor is entitled to immediately block the customer's access to the software. Team door will inform the customer in advance of this deadline by setting a further deadline of one calendar week. In this case, the customer remains obliged to continue to pay the agreed remuneration plus any default interest. Any damage to the customer caused by the suspension for this reason can not be asserted against Teamdoor.
8. Contract start, minimum term and termination
Once the customer has received his access data, a free 14-day trial period begins. At the end of this 14-day trial period, the term will not be extended automatically. The customer can decide at the end of the trial phase, if he wants to conclude a contract for the paid use of the software.
For contracts for the use of the software with monthly billing, a minimum term of one month applies. After expiry of the minimum term, the contract is automatically extended by one month, unless the customer terminates before the beginning of an extension period.
Contracts for the use of software with annual billing are subject to a minimum term of one year. After expiry of the minimum term, the contract is automatically extended by one year, unless the customer terminates with a notice period of one month before the beginning of an extension period. Team door will provide the customer with a new annual bill for transfer at the latest two weeks before the start of the new renewal period for the renewal of the contracts for the use of the software with annual billing.
Teamdoor has the right to terminate contracts for the use of the software with monthly billing with a notice period of two weeks and contracts for the use of the software with annual billing with a notice period of two months to the end of the respective billing period.
The right of both parties to terminate the contract for good cause remains unaffected. Termination must be in text form. When the termination becomes effective, the customer's account is blocked.
9. Limitation of Liability
Teamdoor is fully liable in the case of contracts for the use of the software for damages covered by liability in accordance with mandatory legal provisions, such as in the case of the assumption of warranties.
In the event of slight negligence, Teamdoor shall only be liable in the case of contracts for the use of the Software for damages caused by Teamdoor and resulting from material breaches of duty that endanger the attainment of the purpose of this contract, or the breach of duties whose Fulfillment of the proper execution of the contract allows and on whose compliance the customer may trust. In these cases, the liability of Teamdoor is limited to the contractually foreseeable damage.
Liability for slightly negligent breach of insignificant ancillary obligations is excluded.
For customers with contracts for the free use of the software, Teamdoor is only liable for damages based on intent or gross negligence.
10. Privacy and Confidentiality
Teamdoor collects and uses the personal data of the customer only in the context of the applicable statutory provisions. The contracting parties conclude an agreement to this extent in the extent required by the applicable provisions.
Neither of the contracting parties is entitled to forward confidential information of the other contracting party to third parties without express consent (at least in text form). This applies to customers with contracts for both free and paid use. Any information, whether written or oral, that (i) is deemed to be confidential or confidential in nature, or (ii) that the party to whom the information is being transmitted is already confidential or in need of secrecy due to the circumstances surrounding the communication must recognize. Confidential information includes in particular product descriptions and specifications as well as prices. Both contracting parties undertake Use confidential information only for contractually agreed purposes. Both parties take at least the precautions they take with regard to their own confidential information. Such precautionary measures must at least be adequate to prevent disclosure to unauthorized third parties. In addition, both parties are obliged to prevent the unauthorized disclosure or use of confidential information by their customers, employees, subcontractors or legal representatives. The contractual partners will inform each other in writing in case of misuse of confidential information. Excluded from the above obligation is such information, (i) the other contracting party was already known prior to transmission and without any existing non-disclosure agreement, (ii) transmitted by a third party not subject to a similar confidentiality agreement, (iii) otherwise publicly disclosed, (iv) independently and without the use of the confidential (v) have been released for publication in writing; or (vi) must be transmitted pursuant to a court or administrative order, provided that the counterparty concerned by the transfer is informed in a timely manner in order to initiate legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract. (ii) disclosed by a third party not subject to a similar confidentiality agreement, (iii) otherwise publicly disclosed, (iv) developed independently and without the use of the confidential information, (v) released in writing for publication, or (vi) by virtue of must be sent to a court or administrative order, provided that the contractor affected by the transfer is informed in good time to initiate any legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract. (ii) disclosed by a third party not subject to a similar confidentiality agreement, (iii) otherwise publicly disclosed, (iv) developed independently and without the use of the confidential information, (v) released in writing for publication, or (vi) by virtue of must be sent to a court or administrative order, provided that the contractor affected by the transfer is informed in good time to initiate any legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract. (iv) have been developed independently and without the use of the Confidential Information, (v) are released for publication in writing, or (vi) must be transmitted by judicial or administrative decision, provided that the counterparty concerned by the transfer is informed in a timely manner Initiate legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract. (iv) have been developed independently and without the use of the Confidential Information, (v) are released for publication in writing, or (vi) must be transmitted by judicial or administrative decision, provided that the counterparty concerned by the transfer is informed in a timely manner Initiate legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract. in order to be able to initiate legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract. in order to be able to initiate legal protection measures. The obligation of confidentiality also applies beyond the duration of the contract up to twelve months after the effective termination date of the contract.
Team door has the right to amend these terms and conditions at any time or to supplement any regulations for the use of any newly introduced additional services or functions of the software. The changes and additions to the Terms of Service will be announced through Teamdoor website or to the customer by e-mail to the e-mail address provided no later than four weeks before the scheduled entry into force. Customer's consent to change the terms and conditions shall be deemed granted if the customer does not object to the change in writing (eg letter, fax, e-mail) within a period of two weeks beginning on the day following the change notice , Teamdoor undertakes, in the notice of change, to the possibility of opposition, the period for the opposition,
Teamdoor reserves the right to change the software or offer different functionalities, except changes and deviations are not reasonable for the customer. If the provision of a modified version of the software or a change in functionalities of the software involves a significant change in the customer's software-supported workflows and / or limitations on the usability of previously generated data, Teamdoor will do so to the customer no later than four weeks before they become effective announce such a change in text form. If the customer does not object to the change in writing within a period of two weeks from receipt of the change notification, the change becomes part of the contract.
Teamdoor further reserves the right to change the Software or offer different functionalities, (i) to the extent necessary to ensure the conformity of the Services offered by Teamdoor with the applicable law, in particular if the legal situation changes; (ii) to the extent that Teamdoor thereby complies with a judicial or administrative decision directed to a person; (iii) to the extent necessary to eliminate software vulnerabilities; or (iv) as far as this is predominantly beneficial to the customer.
If the customer objects to a change in due form and on time, the contractual relationship will continue under the previous conditions. Teamdoor reserves the right in this case to terminate the contractual relationship with one month's notice.
12. Final provisions
If individual provisions of the Terms of Service have not become part of the contract or are ineffective in whole or in part, the remainder of the contract remains valid. Insofar as the provisions have not become part of the contract or are ineffective, the content of the contract shall be in accordance with the statutory provisions.
For the conclusion of the contract, the customer has access to the languages in which these Terms of services are available on the Teamdoor website. Decisive for the conclusion of the contract is the valid English version of the contract.